Report Listing
By oangledes183
• 9 months ago To ensure iProperty remains the go-to website for property seekers, we aim to collectively ensure that property listings are true, updated, responsive and safe for all users with a "Report" feature on property seeker facing listings.
What is it ?
A feature to enable property seekers to report listings that are deemed to have breached iProperty’s listing guidelines.
When will it be implemented ?
29 February 2024
Who will be able to make a report ?
All logged-in users / property seekers using the consumer-facing site of iProperty.
Where will this change be implemented ?
All agent listings will now include a “Report” button on the consumer-facing site of iProperty.
Why are we implementing this change ?
To ensure iProperty remains a safe and inclusive website for all, we are launching an enhancement to all listing detail pages to ease reporting of problematic listings and uncooperative behaviour directly to us.
How can a report be made ?
Step 1 : Click ‘Report’
Step 2 : The user will be prompted to log-in, if have not already done so. Otherwise, this step will be automatically skipped.
Step 3 : Fill in the appropriate fields and click ‘Submit’.
*Please note that a user can only report a specific listing once.
**The flow for reporting is same for both mobile and desktop users.
What happens after a user has reported a listing ?
The details of the complaint will flow to iProperty and will be evaluated on a case-to-case basis.
How will a reported listing look like ?
Property seekers will be informed with a notification after a report and a permanent notice for revisits to that specific listing.
This notification will appear on listings to users if they’ve made a report previously.
As an iProperty PRO user, will this new feature affect my workflow ?
There will be no changes to the user interface and experience to iProperty PRO users.
What are the things that could cause a listing to be reported ?
- Misleading information such as inaccurate price, size, location, photos and details.
- Problematic listings such as it is no longer available, duplicates, unauthorized, fake and discriminatory.
- Uncooperative agent behaviours such as uncontactable and discrimination.
This is a non-exhaustive list.
