Agent Packages Update: Effective 1 November 2023
To ensure we continue to add value to our agent partners, periodical reviews of our agent packages are necessary to ensure that they continue to serve your business needs in all market conditions.
By oangledes183
• 1 year ago Frequently Asked Questions
Why are PropertyGuru and iProperty updating the agent packages?
To ensure we continue to add value to our agent partners, periodical reviews of our agent packages are necessary to ensure that they continue to serve your business needs in all market conditions.
Will there be further price revisions in the future? If so, how often?
As part of our commitment to offer agent partners greater value and returns, as well as continue to evolve our platform to meet the ever-changing market sentiment and consumer demand, we regularly review our pricing structure.
As a result of our most recent review, we’ll be updating and introducing new agent packages effective 1 November 2023.
PropertyGuru and iProperty are from the same parent company, PropertyGuru Group. Is PropertyGuru Group monopolizing the market since both brands are Malaysia’s leading property platforms?
Annual or routine price revisions and/updates are a common practice in all industries, to be aligned with inflation. Therefore, PropertyGuru Group is not monopolizing the market with our periodic price revisions and/or updates.
What are the new packages to be introduced for PropertyGuru and iProperty?
The new packages that will be launched on 1 November 2023 are:
For more details on the packages and entitlements, please visit the following pages: PropertyGuru Agent Offerings
When will the updated agent packages, prices and entitlements take effect?
The new agent packages for both PropertyGuru and iProperty will take effect on 1 November 2023, 00:00hrs.
What are the differences between the old packages and the new?
Our brand-new packages have been reviewed and carefully curated to cater to agents at all stages of their real estate career. Thus, you will see differences between the old and new packages such as the package entitlements, components and introduction of new tools that would empower you to succeed.
With the new packages will I, the property agent, be getting more ROI?
Enquiries/Lead are subject to various factors namely locations, quality of the listing descriptions, photos, demand & supply and market conditions. Based on our latest analysis and independent data sources, PropertyGuru and iProperty remain as Malaysia’s preferred and leading online property platforms for property seekers.
As a Group, we have been investing in developing property seeker centric data and content to drive more property seekers to our platforms. At the same time, we also invest in developing tools, products and features that would help lead our agent customers to success.Please connect with your Account Manager to find out how you can use data and insights tools to help you understand your leads better, and how you can maximize your listing exposure and reach to property seekers that are relevant to you and your listing(s).
My account is up for renewal, will I have to renew to the new packages or can I maintain my current package?
This is dependent on your current package expiry date.
Scenario 1: If you are up for renewal or early bird renewal in October 2023, you will be able to renew with your current package type.
Scenario 2: If your package expiry falls on October 2023 but you did not renew in October, you are only able to renew to the new packages (PropertyGuru: Core/Pro/Max, iProperty: iCore/iPro/iMax) starting 1 November 2023.
Scenario 3: If your package expiry falls on November 2023 and you did not conduct an Early Bird renewal in October, you are only able to renew to the new packages (PropertyGuru: Core/Pro/Max, iProperty: iCore/iPro/iMax) starting 1 November 2023.
Are there any changes to credit prices?
No, there are no changes to the credit prices for PropertyGuru come 1 November 2023.
I want to terminate my account and get a refund for my PropertyGuru/ iProperty Malaysia account.
We would recommend that you continue your subscription until its expiry, as early termination and refund of subscription is not an available option.
For general enquiries, please reach out to our Customer Service at the following:
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Phone: +603 7932 7555 (Mon - Fri 9am - 6pm, closed on PH)
For technical assistance, please message us via WhatsApp at +60 12 697 5023
(Mon - Fri 9am - 9pm, closed on PH) (no phone call, message only) and we will get back to you within 1 working day.23
(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.
